ICT Infrastructure Engineer – Endpoints

About the role

ISD protects Singapore's internal security and stability, and is currently running a Digital Transformation Programme to re-engineer and automate how endpoint support is provided to officers. This role is part of a team designing, implementing, operating and supporting enterprise endpoint management solutions, working closely with network and security teams. Only Singaporeans can apply.

Key responsibilities

• Work with infrastructure architects to rationalise technical design so it fits infrastructure, policies, standards and security requirements.
• Translate designs into technical specifications and functional requirements.
• Lead outsourced service providers and product principals on delivery, operations and tech refresh for endpoint protection, network access control, Windows OS, Microsoft Office and M365, SCCM, Intune, BigFix and related tools.
• Document operations processes and controls, and explore new solutions to improve efficiency and user experience.
• Oversee endpoint management tools to ensure compliance across endpoints.
• Keep stakeholders informed of pain points and requirements, and train and guide peers.

Required profile

• Knowledge of end-user computing, including OS updates, GPO, networking basics (DHCP, DNS, VLAN, firewall) and service automation.
• Experience with PowerShell, BigFix, SCCM, Intune, antivirus, firewall policies, NAC, DLP, EDR and Symantec Endpoint Protection.
• Experience with endpoint monitoring tools (BigFix, SCOM, SCCM) and Windows 10 upgrades.
• Familiarity with troubleshooting tools such as Process Monitor and Process Dump.
• Proven track record in vendor management and leading troubleshooting during incidents.
• Proactive, analytical, able to multi-task, with strong interpersonal and decision-making skills.
• Preferred certifications: Windows 10 or endpoint certification, ITIL Foundation, BigFix or SCCM, Enterprise Administration Expert, MS365 Fundamentals.