ICT System Engineer

About the role

ISD protects Singapore's internal security and stability, and is looking for an ICT System Engineer to join a team that operates and supports mission-critical ICT systems and applications. The engineer takes part in system operation and support strategies, helps set up standard operating procedures and ensures compliance with system resiliency standards. Knowledge transfer and training on system operations support is provided, and solution providers support the investigation and escalation of technical issues.

Key responsibilities

• Manage procedures and workflows for preventive and corrective maintenance work.
• Contribute to system operation and support strategies and help define internal and external KPIs for problem resolution.
• Collaborate with stakeholders on incident response, investigation and problem resolution.
• Take part in project planning and give technical consultancy to projects.

Required profile

• Strong analytical and communication skills.
• Ability to coordinate, organise, prioritise and multi-task.
• Good team player, adaptable learner with a strong interest in technology.
• Only Singaporeans are eligible to apply; applicants with no experience may apply.