ID Administrator – IT

About the role

The ID Administrator is responsible for managing user identities across operating systems and applications. Working closely with the support team and end‑users, you will ensure that access is provisioned, maintained, and revoked in line with approved change requests and security policies.

Key responsibilities

• Create, delete, reset, and suspend user IDs for Windows, Linux and other operating systems.
• Issue PIN mailers and respond to phone or email inquiries from institutional users.
• Perform ID labeling, revalidation, and remediate any deviations promptly.
• Carry out privileges authorization revalidation and address discrepancies in a timely manner.
• Escalate issues to the appropriate support team when necessary.
• Adhere to on‑site security procedures and comply with customer premises policies.
• Deliver high‑quality work to minimise rework and client complaints.
• Execute tasks assigned by the line manager and remain reachable during work hours.

Required profile

• Minimum NITEC qualification in any discipline.
• Basic understanding of IT security and access control principles.
• Good troubleshooting abilities and effective communication skills.
• Comfortable working in a healthcare environment.

Required skills

• Active Directory
• Identity & Access Management (IAM)