Indoor Account Executive (Telesales Executive)

About the role

DHL Express Singapore is looking for an Indoor Account Executive (Telesales Executive). The role is responsible for generating revenue, developing and acquiring customers in a geographically assigned sales territory, and for retaining existing customers while acquiring new businesses through sales and marketing campaigns.

Key responsibilities

• Manage revenue and shipment growth through up-selling and cross-selling to exceed assigned targets.
• Develop a personal sales plan to grow business through new acquisitions and increase the share of wallet with existing clients.
• Convert prospects into active customers using knowledge of DHL products and services.
• Build strong client relationships to reduce attrition and protect business from competitors.
• Keep customer agreements cost-sensitive and in line with regional profit margin and minimum pricing standards.
• Maintain accurate records of sales activities and customer information in the customer database.
• Coordinate customer service, service recovery and credit control issues with the relevant DHL departments.

Required profile

• Minimum of 3 years of sales experience, preferably in a B2B environment.
• Sales and results-oriented, proactive, with a positive work attitude.
• Able to multitask and work under pressure and tight deadlines.
• Diploma or equivalent education, preferably.

Required skills

• Good spoken and written communication skills.
• Proficiency in Microsoft Excel and Word; IT savvy.

What we offer

• Career development with a global market leader.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.