Industry Training Officer, IT&T

About the role

The National Trades Union Congress (NTUC) is hiring an Industry Training Officer (ITO) to help companies and workers navigate economic transformation in Singapore. As organisations adopt new technologies such as artificial intelligence, automation, data analytics and digital tools, ITOs partner with business leaders, unions and Company Training Committees (CTCs) so that transformation brings productivity gains, better jobs and stronger workforce outcomes while upholding fair employment practices and strong labour-management relations.

Key responsibilities

• Build and grow relationships with companies across sectors, expanding NTUC's reach through the CTC model.
• Advise companies and CTCs on transformation strategy, technology adoption and responsible implementation, and assess business processes and job roles to identify where AI can improve productivity and job quality.
• Guide job redesign, reskilling and change management discussions, and promote fair employment practices.
• Run transformation and Ops-Tech Roadmapping workshops with management and unions, helping stakeholders prioritise AI initiatives that deliver business value.
• Identify technology and AI-related skills gaps and recommend training pathways.
• Coordinate support across NTUC, government agencies, training providers and AI solution partners, track transformation outcomes and support sector-level initiatives.

Required profile

• Diploma or degree in Business, Engineering, HR, Economics, Public Policy, Technology or a related discipline.
• Minimum 3 years of experience, preferably in workforce development, business improvement, technology transformation, facilitation or consulting; candidates with relevant roles or internships are encouraged to apply.
• Strong interest in AI-enabled transformation, good analytical and problem-solving skills, and strong communication and facilitation abilities.
• Comfortable working with diverse stakeholders, adaptive, curious and people-centred.

What we offer

• Structured development through the Strategic Technology & Operational Road Mapping course, with mentorship from experienced ITOs.
• A clear ITO career pathway with possible lateral movement across NTUC's departments.
• Competitive salary benchmarked to market, performance bonus and full benefits.

Only shortlisted candidates will be notified.