Information Technology Specialist

About the role

Cambiaso Risso Asia Pte Ltd, an independent risk consultant and marine insurance broker based in Singapore, is looking for an IT Specialist. You will support IT services across Singapore and the Asia region, acting as the first point of contact for technical issues and user requests, working closely with the Senior IT Specialist and global IT teams.

Key responsibilities

• Provide first-line technical support for hardware, software, connectivity and user account issues
• Maintain the availability, reliability and performance of IT systems and end-user technologies
• Manage and prioritise support requests through the helpdesk, with tracking and escalation
• Support IT asset management: procurement, deployment, inventory tracking, licensing and retirement of equipment and software
• Maintain technical documentation such as SOPs, asset records, user guides and knowledge base articles
• Monitor system and network performance, carry out routine maintenance and support cybersecurity controls
• Collaborate with regional stakeholders and the Group IT team in Italy on standards and system administration
• Support new tools, process improvements, automation and AI-related projects, and report on technical findings

Required profile

• Degree in IT, information systems, computer science or a related field, or equivalent training and experience
• Ability to troubleshoot hardware, software, network and user issues in a customer-focused way
• Strong analytical and problem-solving skills, and effective communication with users of varying technical level
• Ability to keep accurate documentation, follow procedures and manage several priorities
• Interest in emerging technologies such as AI, automation and cybersecurity; exposure to digital transformation or automation projects is an advantage

Required skills

• Familiarity with Microsoft 365 and Windows operating systems
• Knowledge of IT service management: incident management, request fulfilment, asset management and documentation
• Understanding of cybersecurity principles and best practices
• End-user computing, device management and system administration

What we offer

• Career development in the broking and marine insurance sector
• Medical insurance, wellness initiatives and annual leave
• A five-day work week and flexible work arrangements
• Performance-based bonus

To apply, use the company's online application system (MyCareersFuture or its ATS via LinkedIn); CVs sent by email are not accepted.