Insurance Strategy, Operations and Transformation Manager

About the role

KPMG in Singapore is looking for a Manager to join its Financial Services – Insurance Strategy, Operations & Transformation team. You will help leading insurers solve their most important strategy and transformation challenges, working on cases that reshape financial services institutions across Singapore and the wider Asia-Pacific region.

Key responsibilities

• Support strategy and transformation projects across the value chain
• Conduct market research, benchmarking, data analysis, stakeholder interviews and workshop synthesis
• Assess pain points, capability gaps and improvement opportunities across product, distribution, underwriting, new business, claims, servicing, finance, risk, compliance and technology
• Design future-state operating models, customer journeys, process improvements, governance models, KPIs, business requirements and implementation roadmaps
• Support product development and launch readiness, including operational impact assessment, controls, change management, training and go-live planning
• Collaborate with senior client stakeholders and cross-functional teams across consulting, technology and deal advisory
• Lead a team of consultants on a project, internal strategy and solution building

Required profile

• 8+ years of experience in transformation, operations, product development, transformation or technology-enabled change for an insurance firm or consulting/advisory within Insurance Life, Health, General or Reinsurance in APAC
• Exposure to strategy, distribution transformation, product launch, operating model design, process re-engineering, digital transformation, data, AI, automation, regulatory change or governance
• Strong problem structuring, research, analysis and quantitative skills, with excellent Excel and PowerPoint capability
• Ability to move beyond generic frameworks and apply out-of-the-box, design-thinking and practical approaches
• Clear written and verbal communication, ownership mindset, attention to detail, resilience and ability to work in fast-paced teams

What we offer

• High-impact insurance strategy and transformation work with senior leadership visibility
• Deep sector expertise in one of the most dynamic areas of financial services
• A strong consulting toolkit across problem solving, analytics, client engagement and transformation delivery
• A collaborative, high-performing regional insurance advisory team