International Business Manager - Franchise Partnerships

About the role

The International Business Manager (IBM) is the overall relationship owner for a portfolio of Master Franchisees, working alongside the IBD and RVP who are ultimately accountable. The IBM delivers Domino's annual budget targets for net store openings and same-store sales growth, ensures Master Franchisees comply with the Master Franchise Agreement and are sufficiently capitalized, and coordinates with Centers of Excellence to influence franchisee partners.

Key responsibilities

• Manage the franchisee relationship, drive same-store sales growth, EBITDA and development targets, and lead the business planning process (business assessment, review, planning and calibration meetings).
• Partner with franchisees and COEs to develop annual operating plans and use data and analytics to shape short-, medium- and long-term goals.
• Act as first point of contact for Master Franchisees, ensure MFA compliance, communicate changes to standards and policies, and coach franchisees on operations, technology, finance, marketing and supply chain.
• Support the global food safety agenda with the QA team, champion new global capabilities, and share Domino's best practices.
• Plan field time, use management systems and tools, and support key regional projects as a subject-matter expert.
• Ensure Master Franchisee leadership understands Domino's annual and 2030 objectives, including key global initiatives.

Required profile

• Bachelor's degree; MBA preferred.
• 7-10 years of experience in a regional or multinational organization.
• Experience in a multi-unit environment, with knowledge of retail, F&B, consulting or QSR.
• Ability to read and interpret financial statements and strong analytical skills.
• Strong communication, organizational and influencing skills, and proven ability to lead and motivate franchise partners.
• Multilingual/multicultural skills preferred.
• Willingness to travel up to 50%, including overnight trips.

Required skills

• Proficiency in Microsoft Word, PowerPoint, Excel and Outlook.
• Familiarity with Pulse, PWR Reporting, Domino's Connect, PieNet and learning resources.