IT Administrator

About the role

We are seeking an IT Administrator to support the daily operation, maintenance, and continuous improvement of the company’s IT environment. The role provides hands‑on support across IT infrastructure, service desk operations, cybersecurity, IT projects, asset management, local ERP administration, and operational documentation to ensure reliable and secure IT services for internal users.

Key responsibilities

• Provide day‑to‑day IT service desk support to internal users, troubleshooting computers, laptops, networks, office applications, BYOD devices and other ad‑hoc requests.
• Support installation, configuration, maintenance and troubleshooting of IT hardware, software, networks and server‑room infrastructure, including equipment racks, UPS, fire‑suppression and air‑conditioning systems.
• Manage the IT asset lifecycle – acquisition, registration, tracking, maintenance, refresh planning and disposal coordination.
• Assist local IT project implementation, covering coordination, testing, deployment, user support and post‑implementation follow‑up.
• Enforce IT security controls to protect systems and data while ensuring compliance with company policies and health‑safety regulations.
• Perform onboarding and off‑boarding support, setting up devices, accounts and access for new hires and departing employees.
• Maintain up‑to‑date IT operational documentation, including procedures, user guides and inventory records.

Required profile

• Diploma or degree in Information Technology, Computer Science or related field with 1–2 years of relevant IT support experience.
• Good working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, Windows environments and Office 365 applications.
• Hands‑on experience with Microsoft 365 administration (MFA, Intune, MDM) and an ITSM tool.
• Ability to support after normal working hours for urgent issues or critical weekend duties.
• Preferred certifications: ITIL Foundation, CompTIA A+, CompTIA Network+.

Required skills

• Active Directory
• Group Policy
• DNS & DHCP
• TCP/IP networking
• Windows operating system
• Office 365 / Microsoft 365 administration (MFA, Intune, MDM)
• ITSM tool usage
• Network infrastructure, firewalls and VPN
• SharePoint
• VMware ESXi
• uniFLOW