IT Service Desk Specialist Graduate – 2026 Start

About the role

Join TikTok's IT Services team as a Service Desk Specialist Graduate and help deliver safe, reliable technology solutions to employees across the APAC region. This entry‑level position is designed for recent graduates who are eager to develop technical support skills and contribute to innovative IT initiatives.

Key responsibilities

• Provide first‑level technical support for hardware, software, and basic IT service issues under supervision.
• Manage ticket queues, document resolutions, and keep the knowledge base up to date.
• Identify trends in support tickets and help propose process improvements.
• Assist in research and development of AI‑powered tools for data visualization, summarization, workflow automation, and recommendation services.
• Contribute to performance reporting and service‑improvement tracking.
• Collaborate with IT and cross‑functional teams on pilot projects aimed at automation and efficiency.

Required profile

• Final‑year or recent graduate with a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT support concepts, Windows/macOS, Microsoft 365, and networking fundamentals.
• Experience creating workflow automation solutions using low‑code/no‑code platforms, RPA, or scripting.
• Strong analytical, problem‑solving, and communication abilities.
• Willingness to learn in a fast‑paced, service‑focused environment.

Required skills

• Windows operating system
• macOS operating system
• Microsoft 365
• Networking fundamentals
• Low‑code/no‑code platforms
• Robotic Process Automation (RPA)
• Scripting languages

What we offer

• Opportunity to work on cutting‑edge AI and automation projects.
• Mentorship and career development pathways within a global tech leader.
• Exposure to a diverse, multicultural environment across the APAC region.