IT Support Deskside Technician

About the role

We are seeking a motivated IT Support Deskside Technician to join our growing IT team. You will provide hands‑on, second‑level technical assistance to keep our hardware, software, and network environments running smoothly for end users.

Key responsibilities

• Deliver second‑level deskside and remote support for Windows and macOS endpoints, including laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, applications, and operating‑system updates.
• Manage user accounts, groups, and access permissions using Active Directory, Azure AD, and Microsoft 365.
• Support onboarding and off‑boarding processes, handling device provisioning and decommissioning.
• Log and track all incidents and service requests in ServiceNow, following ITIL best practices.

Required profile

• Minimum 5 years of experience in an IT support or help‑desk role.
• Strong knowledge of Windows 10/11 and macOS environments.
• Hands‑on experience with Active Directory, Group Policy, and Microsoft 365 administration.
• Familiarity with networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Experience using ITSM tools and adhering to ITIL processes.

Required skills

• Windows 10/11
• macOS
• Active Directory / Azure AD
• Group Policy
• Microsoft 365
• TCP/IP, DNS, DHCP, VPN
• ServiceNow (ITSM)
• ITIL process knowledge