IT Support Engineer / Desktop Support Specialist (L1/L2) - 4k
Randstad Singapore · Singapour
Job description
About the role
We are looking for an IT Support Engineer / Desktop Support Specialist to provide Tier 1 and Tier 2 assistance for end‑user devices. You will ensure timely resolution of incidents while maintaining high service standards.
Key responsibilities
- Deliver Tier 1 and Tier 2 support for desktops, laptops, mobile devices and peripherals, meeting SLA targets.
- Manage the ticket lifecycle in the ITSM platform, track recurring incidents and contribute to root‑cause analysis.
- Handle device onboarding, software deployment, OS patching and compliance health checks.
- Enforce endpoint security measures, provision access, harden devices and gather audit evidence.
- Support daily IT BAU operations, asset tracking, enterprise systems and basic network infrastructure, coordinating with external vendors.
Required profile
- Minimum 1 year of IT work experience.
- Relevant degree or diploma in Computer Science or Computer Engineering.
Required skills
- Technical support
- Help desk support
- 2nd line IT support
- IT hardware support
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Published 1 month ago
Expires 2 weeks from now
39 views · 0 interested
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Randstad Singapore
Singapour