IT Support Engineer / Desktop Support Specialist (L1/L2)
Randstad Singapore · Singapour
Job description
About the role
We are looking for an IT Support Engineer / Desktop Support Specialist (L1/L2) to provide Tier 1 and Tier 2 assistance for end‑user devices, ensuring timely resolution and adherence to service level agreements.
Key responsibilities
- Deliver Tier 1 and Tier 2 support for desktops, laptops, mobile devices and peripherals.
- Manage the full ticket lifecycle within the ITSM platform and track recurring incidents for root‑cause analysis.
- Administer daily operations such as device onboarding, software deployment, OS patching and compliance health checks.
- Enforce endpoint security measures, provision access, harden devices and gather audit evidence, escalating security incidents when needed.
- Support day‑to‑day IT BAU activities, including asset tracking, enterprise system support and basic network infrastructure coordination with external vendors.
Required profile
- Minimum 1 year of IT work experience.
- Relevant degree or diploma in Computer Science or Computer Engineering.
Required skills
- Technical support
- Help desk support
- 2nd line IT support
- IT hardware support
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Published 1 month ago
Expires 1 week from now
41 views · 0 interested
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Randstad Singapore
Singapour