IT Support Engineer

About the role

The IT Support Engineer will provide end‑user support for client platforms, ensuring incidents are resolved promptly and service levels are met. You will work on platform implementation, upgrades, and routine administration to keep systems reliable and secure.

Key responsibilities

• Perform end‑user support and client platform troubleshooting.
• Respond to incidents, investigate root causes and deliver temporary or permanent resolutions.
• Handle service requests, monitor service levels and produce regular status reports.
• Participate in client platform implementation and upgrade projects.
• Coordinate with vendors for hardware replacement and manage asset records.
• Execute user account management tasks such as password creation, reset and deletion.
• Administer local servers for software distribution and patch management.
• Ensure deliverables meet agreed service level requirements and propose corrective actions when needed.

Required profile

• Diploma or degree in Computer/Electronic Engineering or related field.
• At least 1 year of experience in technology administration, desktop support or tech‑refresh projects.
• Independent, resource‑ful and result‑oriented with a "can‑do" attitude.

Required skills

• Proficiency with MS Office.
• Desktop support and user account management.
• Basic network knowledge.
• Local server administration.
• Software distribution and patch management.