L1 Support Engineer – Enterprise Applications

About the role

We are looking for an L1 Support Engineer to provide first‑line operational support for our suite of enterprise applications. You will join a supportive team that offers hybrid working, standard hours, and a culture focused on collaboration and growth.

Key responsibilities

• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests.
• Log, track, and resolve support tickets while meeting SLA commitments.
• Triage incoming issues, prioritize by severity and platform, and escalate complex cases to L2/AMS teams.
• Coordinate handovers with L2 and technical teams to ensure smooth issue resolution.
• Communicate status, timelines, and workarounds clearly to end users.
• Maintain support documentation, runbooks, and knowledge‑base articles.
• Support recurring governance and compliance activities across platforms.

Required profile

• Minimum diploma in any discipline.
• Experience supporting enterprise applications such as Salesforce, Workato, UiPath RPA, Cumulus, Workday, Tableau, and Slack.
• Familiarity with ticketing systems.

Required skills

• Salesforce
• Workato
• UiPath RPA
• Cumulus
• Workday
• Tableau
• Slack
• Ticketing systems

What we offer

• Hybrid work arrangement with standard office hours.
• Supportive team culture.
• Salary up to SGD 4,800 per month plus AWS benefits.
• Annual leave up to 21 days plus birthday off.