L2 Application Support Specialist – 24/7 Shift

About the role

We are looking for an L2 Application Support Specialist to join our Singapore team on a long‑term basis. The role operates 12‑hour shifts to provide 24 × 7 on‑site or on‑call support for critical web‑based financial applications.

Key responsibilities

• Monitor and resolve incidents and problems in accordance with ITIL processes.
• Perform root‑cause analysis and implement corrective actions.
• Collaborate with onsite and offshore teams across multiple technologies.
• Apply SRE best practices, including availability, latency and performance monitoring.
• Drive continuous improvement through automation, TOIL reduction and performance tuning.

Required profile

• Minimum 5 years of L2 application support experience, preferably in a financial institution.
• Strong analytical and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently under pressure and manage 24 × 7 shift schedules.

Required skills

• Basic knowledge of end‑to‑end web‑based application infrastructure.
• Experience with application monitoring tools.
• Incident Management and Problem Management processes.
• Familiarity with Site Reliability Engineering (SRE) guidelines.