L2 Production Application Support – Microsoft Dynamics CRM

About the role

This contract position provides Level‑2 production support for Microsoft Dynamics CRM applications used by banking clients. You will ensure high availability, incident resolution, and continuous improvement of the service.

Key responsibilities

• Deliver first‑class production support to bank stakeholders.
• Manage availability, incident, problem and capacity for assigned applications.
• Analyse and resolve incidents, problems and user queries.
• Communicate SLA breaches, major incidents and logistics issues to team and management.
• Drive technical remediation in line with non‑functional requirements.
• Identify and implement process automation for service improvement.
• Collaborate with 1st and 3rd level support and development teams to meet SLA targets.

Required profile

• Minimum 5 years of experience in Banking IT support, preferably with Microsoft Dynamics CRM.
• Strong team player with ability to work under pressure and meet multiple deadlines.
• Experience in L2/L3 production support within a high‑availability, mission‑critical environment.
• Good understanding of ITIL methodology.

Required skills

• Microsoft Dynamics CRM
• MS SQL Server
• Unix
• MQ (Middleware)
• Oracle
• Control‑M batch scheduling
• SSIS packages
• Unix shell scripting / Windows batch scripting
• DR & BCP concepts
• Remedy incident management tools
• Microsoft Excel, PowerPoint, Word

What we offer

• Competitive monthly salary (SGD 7,000‑8,000)
• Opportunity to work with a leading banking client
• Exposure to complex, mission‑critical applications