L3 Networks Operations Engineer (AVP)

About the role

As an Advanced Tier 3 (L3) Network Operations Engineer at Deutsche Bank's Global Network Services team, you will support a robust and resilient network infrastructure that enables the bank's 24x7 client-centric business. Working with global teams, you will identify network problems, implement improvements, train colleagues and help leverage current and emerging technologies to deliver secure, stable and innovative network services.

Key responsibilities

• Incident management: provide advanced technical support for complex network issues escalated from Level 2, troubleshoot and resolve intricate network problems, and act as subject matter expert for routing/switching, ISEs, firewalls, proxies, load balancers, wireless and more
• Lead P1/P2/P3C network incidents, handle root cause investigations, implement preventive measures and provide detailed incident summaries with recommendations
• Collaborate with SMEs, engineering teams and vendors, and take part in on-call rotations for 24/7 emergency support
• Change management: evaluate change requests for scope, impact and risk, and plan DR implementation and scheduled activities such as Akamai route off/on for regional sites
• Problem management: investigate reported problems, communicate status to stakeholders, and document investigations and resolutions
• Maintain network documentation (OGLs, KOPs, NetWiki, Confluence) and review incident reports for accuracy
• Stay up to date with emerging technologies, review engineering plans for quality and reuse, and participate in industry forums
• Mentor and train Tier 1 and Tier 2 support engineers on advanced networking concepts and troubleshooting

Required profile

• Minimum 8 years of network operational experience in financial institutions or equivalent roles
• Degree in Computer Science, Information Technology or Engineering
• Ability to work in a fast-paced operational environment
• Proven ability to use AI tools productively and ethically

Required skills

• In-depth knowledge of routing/switching protocols and technologies (TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF, Cisco ACI, Arista, Web proxy, FortiGate, Checkpoint HSRP, Multicast, Spanning tree, VRF, Wireless, L2/L3 E-VPN, F5, DWDM)
• Network tools such as SNOW, SNMP, NetFlow and packet capture analysis
• CCIE or other expert-level technical certification
• ITIL v4 Foundation certification

What we offer

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits, gender-neutral parental leave and 25 days of annual paid leave plus public holidays
• Hybrid working arrangement
• Culture of continuous learning and progression

The role is Monday to Friday (9am to 6pm) with on-call standby on weekends (one weekend per month).