Lead, Agency Digital Transformation (1 Year Contract)

About the role

The Lead, Agency Digital Transformation is the agency business partner and overall lead for Prudential's flagship digital agency platforms and its digital transformation initiatives. The role ensures digital initiatives are designed with strong agency insight, delivered precisely and activated across the agency force to achieve adoption and value. It also leads and oversees the Agency Digital Transformation team and supports strategic deliverables such as ACR preparation and writing.

Key responsibilities

• Digital design and product ownership: lead business design, requirements, standards and prioritisation for digital initiatives central to agency productivity and recruitment, and turn agent and leader needs into scalable platform features.
• Delivery governance: oversee requirements, UAT, release readiness, defect management and performance evaluation, define adoption criteria and resolve critical risks and dependencies.
• Team leadership: lead and develop the Agency Digital Transformation team, set delivery standards, governance and ways of working, and prioritise resources.
• Cross-functional orchestration: coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency and Group Tech, align roadmaps and keep teams aligned.
• Adoption and activation: drive adoption strategies, segmentation insights, training plans and behavioural nudges, and partner with Agency Leaders to ensure effective use of solutions.
• Strategic planning and ACR: support business planning, QBPR, steering committee and performance reporting, and lead ACR preparation and writing.

Required profile

• Bachelor's degree in Business, Technology, Digital or a related field.
• 8-10 years' experience in digital product ownership, agency/distribution strategy or transformation within financial services.
• Proven track record leading digital delivery with cross-functional stakeholders.
• Preferred: experience leading teams or mentoring colleagues, supporting senior management reporting or ACR deliverables, and driving digital adoption in sales or distribution ecosystems.
• Strong understanding of agency sales dynamics and frontline needs.

Required skills

• Strong product ownership and digital design capability.
• Leadership, stakeholder management and influencing skills.
• Data-driven mindset with comfort in qualitative and quantitative insights.
• Strong communication and synthesis of complexity.
• Practical understanding of agency workflows and sales behaviour.