Lead QA Engineer

About the role

As the Lead QA Engineer you will be the primary quality liaison between our manufacturing facilities, customers, and material suppliers. You will drive end‑to‑end quality delivery, from raw material intake to finished motor performance in the field, while championing the voice of the customer.

Key responsibilities

• Lead Voice of Customer (VoC) 8D investigations from issue identification through closure.
• Manage RMAs and corrective actions to ensure timely, effective resolution.
• Present customer quality performance and insights to internal stakeholders.
• Own raw material and supplier‑related quality issues, working directly with suppliers to resolve root causes.
• Conduct on‑site quality verifications at contract manufacturer locations as needed.
• Drive continual improvement initiatives to reduce PPM defect rates.
• Oversee end‑to‑end RMA workflows with contract manufacturers.
• Maintain accurate QA records, QSI, CoC, and SAP data integrity.
• Create, update, and standardize operating procedures and work instructions.

Required profile

• Bachelor’s degree in Engineering, Quality Assurance, or a related discipline.
• Solid experience in quality engineering, preferably within motor or electronics manufacturing.
• Proven capability in 8D problem solving, VoC methodologies, RMA, and CAR processes.
• Hands‑on experience working directly with suppliers to resolve raw material quality concerns.
• Strong communication skills with the ability to lead discussions and influence outcomes.

Required skills

• SAP QA modules
• 8D problem‑solving methodology
• Voice of Customer (VoC) techniques
• RMA management
• Corrective Action Request (CAR) processes
• Supplier quality management
• Document management and record‑keeping