Lead/Senior System Manager

About the role

This role sits within the Supervision Platforms Division of the Information Technology Department. You will lead and manage IT services, projects and vendors, while ensuring governance, risk and compliance, and supporting system reliability.

Key responsibilities

• Manage stakeholder relationships and build strong ties with business stakeholders to understand their needs and deliver technology solutions.
• Work with business to design and deliver solutions across human, digital and physical interactions, mapping business requirements to technical ones.
• Manage outsourced vendors and in-house contractors, and conduct procurement.
• Ensure compliance with ICT governance policies and standards, and manage risks for projects and products.
• Plan and manage IT projects within scope, cost and schedule, and ensure quality of systems and applications.
• Run day-to-day IT operations, handle change requests, service requests and production support, and review post-production issues with vendors.
• Support system implementation, upgrades and security patches, and measure and improve service performance.
• Define and track SLOs and error budgets, and set up monitoring, logging and alerting with vendors and developers.

Required profile

• Bachelor's or Master's degree, preferably with 10 years of experience in project management, business analysis and system operation.
• Experience in project management, vendor management, incident, problem, release management and SRE.
• Strong experience managing business, IT and senior stakeholders.
• Ability to communicate well, influence consensus and work under pressure.
• Good analytical skills, multitasking and sound technical troubleshooting.

Required skills

• Cloud platforms (AWS, GCP or Azure) and infrastructure-as-code tools such as Terraform.
• Container orchestration (OpenShift or Kubernetes) and CI/CD pipelines and DevOps practices.
• Observability platforms such as Elastic, Grafana or Prometheus (advantageous).
• Project management software such as JIRA.
• Knowledge of coding languages, databases, application architecture, cloud technologies and IT security.
• Familiarity with Government Instruction Manual 8 is an added advantage.