Lobby Host – Front Office

About the role

The Lobby Host is the face of the Raffles Hotel Singapore lobby, responsible for greeting guests and visitors with warmth, poise and professionalism. This role ensures a seamless arrival experience, supports security and access control, and acts as a central liaison between guests and hotel departments.

Key responsibilities

• Greet and acknowledge all residents, guests and visitors upon arrival, providing genuine warmth and attentiveness.
• Coordinate with Concierge, Butlers, F&B and Security to ensure guests are promptly attended to and escorted to their destinations.
• Maintain a calm, refined atmosphere in the lobby and support the F&B team during peak hours.
• Identify and discreetly deter unauthorized visitors, working closely with Security to manage access and crowd control.
• Serve as the primary point of contact for guest requests, communicating them accurately to relevant departments.
• Assist the Guest Relations Manager with lobby operational duties and special events.
• Uphold Raffles brand standards, Accor values and workplace safety policies.

Required profile

• Diploma or degree in hospitality or a related field.
• Minimum of 1 year relevant experience in a front‑office or guest‑facing role.
• Excellent communication and interpersonal skills.
• Professional demeanor with strong attention to detail.

Required skills