Management Assistant Officer (Clinic Operations)

About the role

The University Health Centre (UHC), set up under NUS, is a holistic healthcare provider for the NUS community. As a Management Assistant Officer (Clinic Operations), you will join a multi-disciplinary team to deliver clinic and administrative support, patient care-related duties and excellent customer service to stakeholders.

Key responsibilities

• Handle cashiering duties, including accurate billing, daily collection reconciliation and report preparation.
• Manage front counter operations such as appointment scheduling, patient registration, medical check-ups and patient assignment.
• Provide specialist clinic administrative support, including following up on missed appointments, notifying patients of changes and liaising with specialists on administrative and patient matters.
• Answer calls, manage enquiries and route requests appropriately.
• Maintain tracking, filing and retrieval of medical records and reports.
• Submit insurance claims, monitor claim status, follow up pending cases with insurers or third-party administrators and reconcile insurer payments.
• Keep the clinic and reception area tidy and clean.
• Support other clinic operations and ad-hoc projects assigned by management.

Required profile

• GCE "O" Level, ITE or Diploma holder.
• At least 2 years of experience; healthcare experience is advantageous.
• Strong passion to serve patients, excellent interpersonal skills and telephone etiquette.
• Independent, meticulous, proactive and able to work independently.
• Good command of written and spoken English and Mandarin.

Required skills

• Basic Microsoft Office skills.