Manager / Assistant Senior Manager, Operations Support

About the role

This role oversees the day-to-day operations of the Digital Academy (DA), managing vendor and contract performance, training logistics, governance, compliance and stakeholder partnerships. It drives process improvements, operational excellence and risk management to support the effective delivery of DA programmes.

Key responsibilities

• Partner with the DA Operations team on the contractor relationship, covering KPIs, audit, compliance, governance, procurement, budgetary oversight, systems, resourcing, logistics and trainer management, and recommend changes to SOPs for training logistics.
• Handle day-to-day vendor and contract management, resourcing, logistics, training content partner management and marketing and promotion of DA courses.
• Develop, design, review and implement operational policies, business processes, service journeys and process improvements.
• Manage administrative duties, including preparing presentations and reports that compile, analyse and evaluate complex data, with project tracking and analysis.
• Identify audit and governance risks and manage their escalation and resolution.
• Work collaboratively with team members and stakeholders.

Required profile

• Bachelor's degree with relevant experience.
• Minimum 10 years of working experience, preferably in operations support.
• Strong knowledge of procurement processes, contract management and relevant regulatory requirements.
• Strong analytical and problem-solving abilities, with attention to detail and organisational skills.

Required skills

• Proficiency in MS Office applications.
• Experience with procurement and ERP systems such as SAP, Ariba, Coupa or equivalent.
• Stakeholder and vendor management, with the ability to communicate, influence and manage service delivery.