Manager, Clinical Operations

About the role

The Manager, Clinical Operations leads Clinical Service Planning (CSP) to ensure smooth, efficient and patient-centred service delivery. Working closely with clinic operations teams, nursing and clinical departments and corporate services, the role covers operational planning, performance monitoring, project implementation and stakeholder coordination to improve patient experience, optimise resource use and boost operational efficiency.

Key responsibilities

• Support the planning, coordination and execution of operational activities across Specialist Outpatient Clinics, including resource planning, procurement and asset management.
• Oversee the compilation, analysis and interpretation of operational data such as clinic utilisation, wait times, lead times, referral trends, attendance rates and turnaround times, and prepare timely dashboards and management reports.
• Coordinate process improvement initiatives and operational projects, including planning, implementation, monitoring, evaluation and follow-up of risks, dependencies and deliverables.
• Manage administrative and financial processes, including purchase requisitions, vendor coordination, expenditure tracking, inventory and asset records, payment processing and support for staff onboarding or offboarding.
• Work with internal and external stakeholders and support staff engagement activities, events, workshops and meetings, and follow up on service feedback.

Required profile

• Recognised degree in Healthcare Management, Health Services Administration, Business Administration, Public Health, Psychology, Social Sciences or a related discipline.
• Preferably 5 to 8 years of relevant experience in healthcare operations, administration, project management or a related field; healthcare setting experience is an advantage.
• Strong analytical and problem-solving skills, able to turn operational data into actionable recommendations.
• Strong project management, stakeholder engagement and team leadership skills, and strong written and verbal communication.
• Able to work independently, manage multiple priorities and deliver in a fast-paced environment.

Required skills

• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with dashboard tools is an advantage.