Manager, Learning Development

About the role

The Learning Development / Learning Excellence team at SSI supports continuing education and training for Singapore's social service sector by developing professional capabilities, maintaining training quality and working with stakeholders to strengthen workforce readiness. As Manager, you will turn sector capability needs and competency requirements into learner-centric solutions, applying adult learning principles, supporting digital and AI-enabled approaches and quality standards, and working with partners to improve professional practice and learning outcomes.

Key responsibilities

• Analyse capability needs and turn competency and practice requirements into learning outcomes, assessments and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles and appropriate delivery approaches.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to recommend improvements to programme relevance, quality and learning transfer.
• Pilot suitable digital and AI-enabled learning solutions in line with governance and quality requirements.
• Coordinate the engagement and deployment of Adult Educators for assigned programmes, and support quality reviews and professional development initiatives.
• Work with agencies, subject matter experts, Adult Educators and training partners to identify needs and co-develop capability solutions.
• Take part in projects, committees and cross-sector initiatives, contributing SSI's professional perspective and following through on agreed actions.

Required profile

• Three to five years of relevant experience in learning and capability development, curriculum or instructional design, adult learning or related fields.
• Demonstrated ability to lead projects or workstreams, coordinate cross-functional contributors and engage diverse stakeholders; formal supervisory experience is not required.
• Preferred: ACLP, DDDLP or equivalent experience; experience in digital learning, project management, evaluation or AI-related fields is advantageous.

Required skills

• Sector awareness, systems thinking and sound judgement, with the ability to analyse issues and escalate material concerns appropriately.
• Strong planning and delivery discipline, able to coordinate concurrent workstreams.
• Learner-centric, improvement-oriented mindset grounded in adult learning, curriculum design and evaluation practice.
• Digital and AI literacy, with sound judgement on governance, quality and responsible use.