Manager, Operations

About the role

The Operations Manager leads and manages the daily operations, maintenance and upkeep of a mall's facilities, with full accountability for M&E systems and oversight of soft services such as security, housekeeping, pest control, landscaping, waste management and car park operations. The role also covers tenancy fit-out and reinstatement works, from lease confirmation to store opening, and supports operational improvement and asset enhancement initiatives.

Key responsibilities

• Plan, manage and monitor preventive and corrective maintenance programmes for M&E systems and building services, and conduct regular site inspections.
• Support operational procedures and emergency response plans, and ensure compliance with fire safety, workplace safety and statutory requirements.
• Manage tenancy fit-out and reinstatement works, including reviewing design submissions, coordinating approvals and inspecting sites.
• Support Asset Enhancement Initiatives, refurbishments and capital projects within budget and timeline.
• Build strong tenant relationships and resolve operational issues and emergencies quickly.
• Renew statutory licences, permits and certifications (e.g. lifts, escalators, electrical installations, structural inspections).
• Plan and optimise budgets, manage M&E contractors, outsourced providers and the technical team, and own the procurement / invitation to quote processes.
• Analyse performance data, support sustainability and ESG initiatives, prepare operational reports and present to management.
• Lead and mentor the Operations team and foster a customer-centric culture.

Required profile

• Diploma or degree in Building / Facilities Management, Mechanical or Electrical Engineering, Civil Engineering, Architecture, Interior Design or a related discipline; relevant WSQ certifications preferred.
• Senior Fire Safety Manager, Green Mark Safety Manager and/or Environmental Control Officer certification is an added advantage.
• At least 5 years of relevant experience, including M&E operations in shopping malls, commercial buildings or integrated property, and experience in tenancy coordination, fit-out management, facilities management or project management.
• Experience managing outsourced contractors and vendors.

Required skills

• Strong working knowledge of M&E systems, preventive and corrective maintenance and commercial property regulations.
• Sound knowledge of tenancy fit-out processes, building regulations and fire safety requirements.
• Ability to read and interpret architectural, structural and M&E drawings.
• Good working knowledge of MS Office; AutoCAD knowledge is advantageous.
• Project coordination, vendor management and stakeholder management.