Manager, Property & Workplace Services

About the role

Reporting to the Head of Workplace Services, the Manager, Property & Workplace Services provides strategic leadership for the management and optimisation of Prudential's corporate and Agency property portfolio. As the client-side lead for workplace services governance, contracts, projects and service providers, the role is accountable for safe, reliable, compliant and value-driven outcomes through disciplined commercial stewardship, risk management and performance oversight.

Key responsibilities

• Oversee the corporate and Agency property portfolio, including leasing, renewals, relocations, expansions, contractions, terminations and reinstatements, and direct occupancy planning and space utilisation.
• Lead landlord and building-management relationships, ensure lease compliance and oversee fit-outs, relocations and workplace enhancements.
• Govern IFM, hospitality, workplace experience, records, technology and specialist providers through KPIs, SLAs and governance reviews, and resolve escalations and hold providers accountable.
• Serve as Contract Owner or Contract Manager for workplace services contracts, chair vendor-performance forums and oversee renewals, variations, sourcing and contract reviews.
• Own budgets and forecasts, challenge commercial terms, verify invoices and submissions and deliver savings.
• Set service standards across reception, hospitality, events, pantry and food and beverage, and orchestrate providers, landlords and partners to close service gaps.
• Own workplace operational risk, provider compliance, audits, remediation and Third Party Risk Management, and lead business continuity and resilience planning.
• Lead delivery of relocations, fit-outs, refurbishments and enhancements, and drive workplace services transformation and operating-model improvements.

Required profile

• Minimum 10 years of relevant experience across corporate real estate, property or facilities management, workplace services, leasing, vendor governance, projects or workplace operations.
• Demonstrated experience in leasing and tenancy management, landlord engagement, outsourced-provider governance, budgeting and workplace projects.
• Bachelor's degree in Real Estate, Property Management, Facilities Management, Engineering, Architecture, Construction Management, Project Management, Business Administration or a related discipline.
• Preferred: experience in IFM, workplace experience, hospitality or multi-provider service integration, and experience in financial services or another regulated environment.
• Preferred: recognised property, facilities or project-management qualification such as CFM, FMP, RICS, PMP or PRINCE2.

Required skills

• Executive-level commercial judgement with financial, contract and vendor-management capability.
• Corporate real estate, leasing, workplace operations and service-governance expertise.
• Strong risk, compliance, project, change and continuous-improvement capability.
• Influencing, negotiation, communication and relationship-building skills.