Manager, Solutions Engineering – Loyalty Solutions

About the role

The Solutions Engineering Manager will leverage deep technical expertise on Mastercard’s loyalty platforms to design, document and deliver effective solutions for issuer and merchant customers across Singapore and Southeast Asia.

Key responsibilities

• Lead product demos and conduct technical discovery with clients.
• Provide technical responses to RFIs/RFPs, consultations, and sales meetings.
• Identify integration points, ask probing questions, and design efficient solutions.
• Document solutions, coordinate stakeholder approval, and ensure seamless handoff to delivery teams.
• Partner with product teams to capture customer insights, competitive intelligence, and inform regional go‑to‑market strategy.
• Ensure product readiness and level‑of‑effort estimates align with global and regional standards.

Required profile

• Experience with rewards, marketing or loyalty platforms and familiarity with financial institutions.
• Strong critical‑thinking and problem‑solving abilities, with excellent written and oral communication.
• Ability to work with senior leadership, product managers and technical teams across multiple markets.
• Technical background with understanding of web technology, APIs and security.
• Willingness to travel and thrive in fast‑paced, ambiguous environments.

Required skills

• Web technologies
• APIs
• Security concepts