Manager, Solutions Strategy

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is looking for a Manager, Solutions Strategy (IC role) to help scale its Solutions organization. The role sits at the intersection of strategy, operations, delivery and technical enablement, translating leadership priorities into operating mechanisms and driving cross-functional programs across Solutions, Product, Commercial, DevX, Operations and Salesforce Ops. It is not a traditional program manager role: it helps Solutions evolve into a disciplined global operating model while supporting a new builder motion of reusable tools, automation, AI-assisted workflows and documentation.

Key responsibilities

• Own strategic programs that improve how the Solutions organization operates globally, including capacity planning, intake and prioritization, handoff design, reporting cadences and cross-functional accountability.
• Drive the evolution of the Solutions strategic backlog, turning priorities into scoped initiatives with owners, milestones and measurable outcomes.
• Define hygiene standards, status models, prioritization reviews and stale-case handling, and give visibility into real workload and blockers.
• Run weekly, monthly and quarterly business rhythms for Solutions leadership with actionable metrics and clear follow-up.
• Partner with regional leads on engagement criteria, delivery frameworks, handoff thresholds and role clarity across SE, SA, TAM, Delivery, Support and partner teams.
• Stand up and manage the Solution team's Feature Builder Program, including backlog normalization, prioritization, governance and adoption measurement, moving builder work into a formal execution model.
• Work with DevX, Product and engineering on self-serve support, documentation quality, AI workflows and reusable technical assets.
• Build structured voice-of-customer and product feedback loops so field insights improve docs, tooling and product decisions.

Required profile

• Strong program management instincts and ability to bring structure to ambiguous, cross-functional work.
• Comfortable in technical environments with Solutions Engineers, Product and engineering teams, without needing to be a hands-on coder.
• Highly organized, able to turn scattered ideas and competing asks into a coherent roadmap and execution plan.
• Good judgment on governance and risk, especially when scaling new tooling, AI workflows or customer-adjacent assets.
• Clear communicator with technical and non-technical stakeholders across regions and functions.
• Preferred: experience in technical program management, operations strategy, solutions operations or PMO roles in B2B SaaS, fintech or fast-paced environments; past consulting experience is preferred.
• Preferred: experience building reporting mechanisms, operating cadences, backlog management or workflow systems across global teams.