Mortgage - Direct Sales Specialist

About the role

This bank, Singapore's oldest, is looking for a Mortgage - Direct Sales specialist. You will manage internally generated leads and help turn customer enquiries into successful mortgage outcomes. The role suits people who are sales-driven, customer-focused and able to deliver strong results within defined service standards and turnaround times.

Key responsibilities

• Manage and follow up internal leads from call centre enquiries, staff loan applications, online lead forms and other channels
• Qualify and nurture leads quickly, within SLA requirements, to maximise conversion
• Coordinate with the Call Centre, HR (staff loans) and CCU for smooth lead referral and follow-up
• Keep accurate records of customer interactions and lead progress in the CRM system
• Give feedback to internal teams on lead quality and customer insights
• Ensure compliance with bank policies and regulatory requirements
• Prioritise multiple leads and drive sales through quality calls and effective closure
• Achieve sales targets measured by conversion ratio and sales outcomes
• Support selected internal servicing cases, such as internal restructuring cases

Required profile

• University degree, preferably in finance, business or a related field
• Experience in mortgage, secured lending or direct sales with a proven sales track record
• Sales-driven, results-oriented, with strong follow-up discipline
• Strong communication skills and ability to work independently while collaborating with internal stakeholders

What we offer

• Competitive base salary
• Holistic, flexible benefits
• Community initiatives
• Learning and professional development opportunities