Network Engineer – Tier 2 Technical Support

About the role

We are looking for a proactive Network Engineer to provide Tier 2 technical support for enterprise network services at Singapore Telecommunications Limited. You will work closely with internal teams and global customers to resolve complex network incidents and ensure high service availability.

Key responsibilities

• Investigate, troubleshoot and resolve network‑related incidents, performing root‑cause analysis and implementing timely fixes.
• Act as the escalation point for Tier 1 teams, internal operations, and corporate customers across multiple regions.
• Escalate unresolved issues to Tier 3 engineering with detailed technical analysis and documentation.
• Collaborate with overseas telecom operators, technology partners and vendors to maintain service continuity.
• Support and troubleshoot Customer Premises Equipment (CPE) such as routers and switches.
• Participate in 24 × 7 shift operations and provide standby support when required.
• Maintain accurate incident records, knowledge articles and technical documentation.
• Continuously update technical knowledge of emerging networking technologies and best practices.

Required profile

• Diploma or Bachelor’s degree in Computer Science, IT, Telecommunications or related field, or equivalent experience.
• Willingness to work rotating 24 × 7 shift and standby support.
• Experience in network operations, technical support or incident management is preferred.
• Strong understanding of IP networking fundamentals and enterprise network technologies.
• Familiarity with IT service management (ITSM) processes and ticketing systems.

Required skills

• Cisco networking equipment
• Juniper networking equipment
• Customer Premises Equipment (CPE) – routers and switches
• IP networking and troubleshooting methodologies
• Incident lifecycle management and root‑cause analysis

What we offer

• Competitive monthly salary of SGD 4,000 – 5,500
• Opportunity to work in a leading telecom environment with global exposure
• Professional development and continuous learning opportunities