Operational Resilience & BCM Lead

About the role

Manulife Singapore is looking for an experienced leader to own Business Continuity Management (BCM) and operational resilience for its critical processes. The role will shape strategy, drive execution, and ensure the organisation meets service commitments to customers and regulators.

Key responsibilities

• Develop and execute Operational Resilience and BCM strategies aligned with enterprise standards and regulatory requirements.
• Lead a multidisciplinary team to deliver resilience outcomes and continuously improve governance models.
• Identify, assess, and monitor critical operations, mapping assets, impact tolerances, and material points of failure.
• Collaborate with cross‑functional stakeholders to create remediation plans, track KPIs/KRIs, and report progress.
• Oversee the creation, maintenance, and testing of Business Continuity Plans and Business Impact Analyses.
• Facilitate regular exercises and scenario testing to validate readiness of critical operations.

Required profile

• Proven experience leading BCM or operational resilience programs in a regulated environment.
• Strong analytical skills with the ability to translate data into actionable improvements.
• Excellent stakeholder management and communication abilities.
• Demonstrated leadership of multidisciplinary teams.

Required skills