Operations Manager – Logistics & Transportation

About the role

As an Operations Manager at FedEx, you will lead the design, optimization, and governance of end‑to‑end logistics processes across pick‑up & delivery, sorting hubs, and ramp operations. You will ensure efficient, reliable, and cost‑effective shipment flow from first mile to last mile through strong process control and data‑driven decision‑making.

Key responsibilities

• Lead process engineering and continuous improvement initiatives across pick‑up & delivery, sorting, ramp, and linehaul interfaces.
• Design, review, and optimize logistics workflows to improve efficiency, speed, accuracy, and cost performance.
• Develop and standardize operational processes, SOPs, and control mechanisms across logistics nodes.
• Analyze operational KPIs (service level, transit time, throughput, cost efficiency, loss & damage) and drive structured improvement actions.
• Identify bottlenecks in sorting, routing, dispatch, and ramp handling flows and implement sustainable solutions.
• Drive capacity planning and resource optimization for a team of 20–30 personnel.

Required profile

• Proven experience in logistics or transportation operations management.
• Demonstrated ability to lead and coordinate a team of 20‑30 staff.
• Strong analytical mindset with data‑driven decision‑making skills.
• Experience in process optimization, capacity planning, and performance monitoring.

Required skills