Operations Specialist – Cruise Shore Services

About the role

Intercruises Shoreside & Port Services provides cruise ship handling services to cruise lines worldwide, and is hiring an Operations Specialist in Singapore. You will ensure seamless delivery of shore excursions, transfers, land programs and turnaround services, acting as a key liaison between cruise lines, suppliers and internal teams. The role requires physical presence at different locations on operational days, including early starts and weekend work.

Key responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and airport services, and liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm requirements.
• Coordinate bookings and confirmations with transport providers, guides and other suppliers, and assist with on-site port operations and live issue resolution.
• Prepare and maintain operational documentation and inventory, keeping systems accurate and up to date.
• Support call accounting, cost control and supplier invoice validation.
• Coordinate operational staff, guides and drivers according to schedules and plans, and recruit and schedule casual pier, hotel and airport staff for turnaround operations.
• Manage the Disney Cruise Line Lost and Found operations.
• Follow service quality, Health & Safety and brand guidelines, and enforce cruise line training and policies with local teams.

Required profile

• Right to work in Singapore and fluent English; additional languages are an advantage.
• Experience in operations, logistics, cruise, port or tourism environments is desirable.
• Strong planning and organization, attention to detail, clear communication and ability to prioritize and adapt to changing requirements.

Required skills

• Confident use of Microsoft Office tools (Excel, Outlook, Word).

What we offer

• Competitive salary package and flexible work environment.
• Ability to work abroad for 30 days without taking annual leave, with domestic and international travel opportunities.
• On-the-job training and career progression in more than 50 countries.
• Free learning platforms and language lessons.