Overseas Operations Specialist - Southeast Asia

About the role

Tencent's Cloud & Smart Industries Group (CSIG) is looking for an Overseas Operations Specialist for Southeast Asia to drive early user operations, localization and product feedback loops for an AI Agent product across the region. The role owns the operations strategy for the product in Southeast Asia, from market prioritization to growth channels and localization direction.

Key responsibilities

• Own the operations strategy for the AI Agent product in Southeast Asia, including market prioritization, user segmentation, growth channels, localization direction and operating cadence.
• Acquire seed users in target markets and run localized operations across channels such as content, communities and influencers, identifying and validating the growth motions that work best in each local market.
• Use user research and market insight to understand how knowledge workers and business users in Southeast Asia use AI tools, and build localized use cases and templates for SEA users.
• Close the product feedback loop by feeding user insights back to the product team.

Required profile

• 5+ years of experience in user operations, content operations, community operations or growth operations.
• Hands-on experience in Southeast Asian markets is preferred.
• Ability to plan and execute content, community and influencer/KOL campaigns independently.
• Strong user insight and data sensitivity, able to optimize operations based on activation, retention and other usage data.
• Excellent written and spoken English.
• Proficiency in Chinese Mandarin is required, as about 50% of the role involves collaboration with China headquarters on business discussions, meetings and documentation.

Preferred qualifications

• Experience driving early user operations or cold-start growth in a new country or market.