Plant IT Field Services Technician

About the role

The employer is looking for an IT generalist to be the onsite technical presence for a group of manufacturing plants. You will be the first hands and eyes on everything from a user's workstation to a server rack, a label printer on the line or an RFID reader at the dock door.

Key responsibilities

• Provide onsite support and break-fix: workstations, desktops, laptops, mobile devices, printers, basic network connectivity and site servers and storage.
• Perform smart-hands work for remote teams: hardware checks and swaps, component replacement, cabling, reboots and guided troubleshooting.
• Support site-specific technology within the approved scope, including IoT devices and sensors, RFID encoders, AV systems, time clocks and kiosks.
• Carry out routine OS-level tasks on Windows 10/11, Windows Server 2019/2022 and Ubuntu (installs, patching, service restarts, log collection) using runbooks or with remote guidance.
• Watch monitoring alerts and site health indicators, triage first level and hand off to the right team with clear findings.
• Handle high-pressure incidents with a structured approach, escalate early and cleanly to infrastructure teams, vendors and OEMs, and assist with backup, high-availability and disaster recovery activities.
• Keep site playbooks, contacts, CMDB records, inventories and diagrams accurate; handle asset lifecycle work and coordinate vendor and OEM visits.
• Rack, stack, install and relocate physical equipment, including lifting devices up to 40 lbs, and take part in maintenance windows, shutdowns, audits and infrastructure projects.
• Serve as the primary onsite IT contact for plant staff, translating technical status into plain language for plant leaders and operators, and travel to other plants in the region as needed.

Required profile

• 3+ years of hands-on IT support experience in an onsite, field or deskside role.
• Structured, engineering-minded approach to problem solving, with sound judgment about the limits of your own knowledge and a habit of escalating at the right time.
• Clear written and verbal communication, staying composed during an outage.
• Ability to lift up to 40 lbs, work on a plant floor following safety and PPE requirements, and travel regularly to regional sites.
• Availability for occasional after-hours maintenance windows and urgent incidents.

Required skills

• Working knowledge of end-user devices and endpoint management, Windows Server, basic Linux, printers, hardware break-fix and basic network troubleshooting (IP addressing, DNS, DHCP, switch ports, cabling).
• Comfort with data center or server-room hardware: racking, cabling, swapping drives and components.
• Nice to have: experience in manufacturing or industrial environments, familiarity with OT (HMIs, industrial networks), exposure to IoT, RFID, AV or kiosk technologies, ITSM/CMDB tools (e.g. ServiceNow) and ITIL practices, and CompTIA A+, Network+ or Server+ certifications.