Platform Operations Engineer

About the role

APAR Technologies is hiring a full-time Platform Operations Engineer in Singapore. The role provides operational support for Microsoft 365 services and collaboration platforms, handles incidents and coordinates with specialist teams to keep services running.

Key responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online and Teams.
• Perform initial troubleshooting and incident management across collaboration platforms, identity services and hosting environments.
• Coordinate with specialist teams to resolve technical issues.
• Execute documented Standard Operating Procedures (SOPs) and operational runbooks.
• Support service restoration, backup verification and recovery activities.
• Maintain operational records, documentation and handover notes.

Required profile

• Relevant experience in enterprise IT operations or infrastructure support.
• Strong incident management, troubleshooting and coordination skills.
• Ability to follow operational procedures and technical documentation.
• Good communication and teamwork skills, and ability to work with multiple technical teams to ensure service continuity.

Required skills

• Working knowledge of Microsoft 365 services and identity management.
• Familiarity with on-premises enterprise IT platforms.
• Good to have: hybrid infrastructure and cloud operations, Microsoft Entra ID, Exchange Online, SharePoint Online and Teams, and backup, recovery and service restoration experience.