Platform Operations Engineer (NC3)

About the role

This is a contract role for a Platform Operations Engineer supporting the National Cybersecurity Command Centre (NC3). You will perform hands-on platform and infrastructure operations to maintain service availability, security and recoverability, covering routine administration, monitoring, incident resolution, technical documentation and the development of automation and reports under the guidance of senior engineers. The position is based in the Punggol Digital District (PDD).

Key responsibilities

• Monitor infrastructure, networks, applications and security tooling; investigate alerts and service degradation and escalate issues per operational procedures.
• Follow up vulnerability and compliance scans, patching, asset and configuration updates, backups, restoration tests, firewall, account and log reviews.
• Administer servers, operating systems, network devices, cloud resources and operational tools within approved access and change-control procedures.
• Respond to incidents and service requests, collect diagnostics, apply approved fixes, update tickets and contribute to root-cause analysis and post-incident actions.
• Support change and release activities with implementation steps, test evidence, rollback procedures, maintenance communications and updated documentation.
• Develop and maintain scripts, playbooks, workflow automations, dashboards and recurring reports.
• Run functional, integration, regression and operational-readiness tests for fixes, enhancements and automated workflows.
• Maintain runbooks, asset records, configuration information, troubleshooting guides and knowledge articles.
• Work with senior engineers, product managers, cybersecurity teams and vendors on enhancements and integration issues, and keep current with technologies and security practices.

Required profile

• Studies in Information Technology, Computer Science, Cybersecurity, Engineering or a related discipline.
• Experience in infrastructure, network, cloud, DevOps, security or systems operations.
• Ability to script with Python, PowerShell or Bash; familiarity with APIs, automation platforms, Git or CI/CD is advantageous.
• Familiarity with cloud or virtualised environments, container platforms, vulnerability-management tools or security monitoring solutions is advantageous.
• Understanding of incident, change, release, configuration and service-request processes.
• Strong analytical and troubleshooting skills, attention to detail and clear documentation; able to work independently and in a multidisciplinary team.
• Relevant technical certifications are advantageous.

Required skills

• Operating systems, networking, monitoring and logging, patching, backup and recovery, identity and access administration, basic security operations.
• Scripting in Python, PowerShell or Bash.
• Advantageous: cloud or virtualised environments, containers, vulnerability-management tools, security monitoring solutions, Git, CI/CD.

What we offer

• Learning culture with annual leave, including Family Care and Birthday Leave.
• Collaborative working environment with helpful team members.
• Contract staff enjoy the same benefits as permanent staff.