Policy Quality and Enforcement Team Lead

About the role

TikTok is looking for a Policy Quality and Enforcement Team Lead in Singapore. The role drives quality excellence and operational efficiency across several workflows, leads a high-performing quality team, aligns internal and external stakeholders on quality expectations and proactively mitigates operational risks. It suits someone with strong leadership, a deep understanding of content policies and solid analytical skills.

Key responsibilities

• Manage the quality performance of multiple workflows, drive continuous improvement and ensure efficiency and quality targets are met.
• Lead internal and external communication to align quality expectations and coordinate efficiently across functions.
• Oversee the daily operations of the quality team, keeping it aligned with quality goals, delivery standards and priorities.
• Identify quality risks, evaluate their impact and put in place mitigation strategies to ensure stable delivery.
• Build team capability, manage operations including shift scheduling, and continuously optimise processes.

Required profile

• Bachelor's degree or above, with at least 2 years of team management experience.
• Demonstrated leadership and operations management, with familiarity with content quality assurance tools and management systems.
• Ability to motivate teams and handle emergencies.
• Preferred: experience in cross-market team management or global project implementation.

Required skills

• Deep understanding of labeling and annotation policies and guidelines.
• Content analysis, data analysis and reporting.
• Outstanding English communication and strong logical thinking.
• Ability to assess business requirements and prioritise tasks.