Premium Host – Premium Passenger Services

About the role

Join Qantas as a Premium Host in Singapore and deliver a seamless, personalised travel experience for First Class, Chairman's Lounge, Platinum, Gold Frequent Flyer members and major corporate accounts. You will be the face of Qantas premium service throughout the airport environment.

Key responsibilities

• Provide exceptional, personalised service to premium passengers throughout arrival and departure processes.
• Assist customers with baggage handling in line with OH&S guidelines.
• Perform administrative duties such as invoicing and maintaining customer databases.
• Ensure compliance with airport, safety, security, dangerous‑goods and emergency procedures.
• Support problem‑solving initiatives and deliver results within tight timeframes.

Required profile

• 1–2 years of relevant experience, preferably in aviation or tourism.
• Diploma in a business or tourism discipline is preferred.
• Familiarity with arrival/departure procedures and Qantas Frequent Flyer, Chairman's Lounge and Qantas Club programmes.
• Understanding of aviation legislation and ability to implement corporate compliance processes.
• Willingness to undergo training on operational, safety, security and emergency policies.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft PowerPoint.

What we offer

• Two‑year fixed‑term contract with full‑time hours.
• Opportunity to work for an iconic airline brand.
• Creative and passionate team environment.