Product Operations Specialist – Mobile & Web Platform (Public Sector)

About the role

We are seeking a Product Operations Specialist to drive the reliable delivery and continuous improvement of TechBuddy, a unified platform supporting educators across mobile and web applications. You will act as the operational bridge between product teams, schools, service desks, vendors, and Ministry of Education stakeholders.

Key responsibilities

• Own operational readiness for pilots, feature launches, and phased school roll‑outs, including criteria, communications, training, support materials and go‑live checklists.
• Coordinate dependencies across product, engineering, UX, school operations, service desk teams, local administrators and vendors.
• Plan user onboarding and change activities to ensure smooth adoption with minimal teaching disruption.
• Design and maintain support models, triage paths, escalation matrices, runbooks and ownership boundaries for self‑service and assisted‑support journeys.
• Monitor operational health, service levels and recurring support demand; lead incident response and problem‑management reviews.
• Maintain accurate operational documentation and knowledge content for schools and support teams.

Required profile

• 3–5 years of experience in product operations, service reliability or related operational roles.
• Proven ability to manage end‑to‑end product lifecycles and drive operational excellence.
• Strong stakeholder management skills across technical and non‑technical teams.
• Experience working on education‑technology or public‑sector projects is a plus.

Required skills

What we offer

• 1‑year renewable contract.
• Hybrid work arrangement.
• Competitive monthly salary ranging from SGD 8,000 to SGD 10,500.