Product Owner, AI Email App

About the role

The company builds proactive, AI-native applications for everyday tasks such as email, notes, tasks and calendar, aiming to bring intelligence to conversations, errands, organisation and workflows with minimal to no prompting. As Product Owner for the AI Email App, you sit at the intersection of user needs, model capability and engineering constraints, working directly with ML and engineering teams to define how the system behaves, how it is measured and how it keeps improving. It is a deeply technical, hands-on role.

Key responsibilities

• Define end-to-end requirements for AI capabilities, from model and system behaviour to user experience.
• Translate model capabilities, evaluation results and technical constraints into clear product and system decisions.
• Make trade-offs across quality, latency, cost, reliability, safety and UX.
• Work with ML, backend and client engineers on system design, evaluation and iteration.
• Define and evolve evaluation frameworks across offline metrics, online experiments and human feedback, and set quality bars and feedback loops.
• Drive execution through clear specifications, prioritisation and strong technical judgement.
• Identify failure modes so AI systems behave predictably and recover gracefully, and own product quality end-to-end.

Required profile

• Significant experience owning complex, technical products end-to-end.
• Hands-on experience with AI-powered products, especially LLM-based systems.
• Ability to turn ambiguous problems into clear requirements, measurable outcomes and executable plans.
• Strong judgment and the ability to decide when the right answer is not obvious.
• Highly technical, curious, and comfortable challenging engineers and researchers constructively.
• Comfortable with significant ownership in a fast-moving, zero-to-one environment.
• Nice to have: experience shipping AI-heavy consumer products, an engineering background, experience defining ML evaluation metrics, and prior zero-to-one product experience.

Required skills

• Strong computer science fundamentals and system design skills.
• Solid understanding of modern ML and how AI systems behave in production.
• Comfortable reading technical designs and understanding architectures.
• Intuition for model limitations, hallucinations, evaluation and failure modes.

Applications are evaluated by the technical team, and interviews (up to four, via virtual meeting and/or onsite) are scheduled promptly after a fit is found.