Product Support Assistant – Changi Airport

About the role

We are looking for a Product Support Assistant to join our retail operations at Changi Airport. In this role you will ensure smooth handling of incoming deliveries, maintain accurate inventory, and support duty‑free sales across the terminals.

Key responsibilities

• Receive, label, pick, pack and transfer stock to stores and terminals.
• Conduct stock checks, maintain inventory accuracy and complete related documentation.
• Replenish store displays, uphold visual merchandising standards and assist with online order fulfilment (e.g., iShop Changi).
• Inspect items for defects, process returns or replacements according to procedures.
• Deliver duty‑free items to departure gates before flight closure times.
• Keep storeroom and work areas clean, organised and compliant with safety regulations.
• Support ad‑hoc duties assigned by supervisors or retail managers.

Required profile

• Minimum education: GCE ‘N’ or ‘O’ Level.
• Willingness to work rotating shifts in an airport environment, 5 days a week including weekends and public holidays.
• Physically fit to handle heavy loads and carton boxes.
• Organised, self‑motivated and able to thrive under pressure.
• Knowledge of customs compliance for liquor and tobacco is an advantage.

Required skills

What we offer

• Medical & Dental coverage.
• Annual leave entitlement.
• Grooming & Meal allowance up to $230.
• Midnight shift allowance up to $440 (if applicable).
• Joining bonus of $600 for local full‑time new hires (subject to terms & conditions).