Quality Assurance Lead

About the role

Websparks is looking for a Quality Assurance Lead to lead and strengthen its software QA practices across web applications, Content Management Systems (CMS) and digital projects. The role oversees manual and automated testing, sets consistent QA standards and works with Project Managers, Business Analysts, Developers and DevOps Engineers to embed quality throughout the software development lifecycle. It also drives improvements in test automation, CI/CD integration, API and integration testing, test traceability, quality metrics and reporting.

Key responsibilities

• Lead and manage QA activities across projects, defining test scope, plans, cases, environments and requirements with PMs, BAs, Developers and DevOps.
• Perform and oversee functional, regression, integration, end-to-end, cross-browser and performance testing.
• Develop and maintain automated regression test suites and integrate them into CI/CD pipelines.
• Perform API and integration testing, including schema validation, error handling, retry and timeout scenarios.
• Maintain the Requirements Traceability Matrix (RTM) and select test cases for automation; review developers' unit test coverage.
• Track, manage and report defects and testing progress, and prepare QA reports on metrics such as test coverage, defect leakage, defect density, execution rate and automation coverage.
• Create user guides and testing documentation, and set up and improve QA standards, processes, tools and best practices.
• Mentor QA team members and ensure consistent QA practices across projects.

Required profile

• At least 5 years of software QA/testing experience, preferably leading QA activities.
• Experience handling QA for large-scale websites or digital projects.
• Good communication and stakeholder-management skills.
• ISTQB certification (e.g. CTFL) or equivalent recognised testing certification.
• Advantageous: experience with Singapore Government digital projects and testing WOGAA, Web Analytics and social media tag implementations.

Required skills

• Manual testing, test planning and test case preparation from requirements and user stories.
• Test automation frameworks and CI/CD pipelines.
• JMeter or similar performance/load testing tools.
• API, integration, regression and end-to-end testing, cross-browser testing and website pre-flight checks.
• Understanding of QA metrics, defect management and risk-based testing.