Quality Management Consultant

About the role

The Quality Management Consultant will support ASEAN operations by ensuring compliance with certification, accreditation and regulatory requirements while driving digitalisation and process improvement across the organisation.

Key responsibilities

• Provide quality and safety management support across ASEAN, maintaining integrated management systems (IMS).
• Lead digitalisation, process improvement and automation initiatives to increase efficiency.
• Deliver data analytics and insights for performance improvement and decision‑making.
• Align and harmonise quality management practices across ASEAN entities.
• Plan and conduct internal and spot‑check audits.
• Manage customer feedback, complaints and satisfaction surveys, driving CAPA.
• Partner with business units on continuous improvement, best practices and strategic projects.
• Support compliance areas such as export control, data protection (PDPA, GDPR) and corporate governance.
• Monitor financial risk indicators and support bad‑debt management.
• Design and deliver training on ISO standards, quality tools and management practices.
• Perform other responsibilities as required.

Required profile

• Bachelor’s degree with at least 5 years of relevant experience in Quality Management, Engineering, Science or Business.
• Strong experience in Quality Management within TIC or similar industries, including IMS implementation, internal audits, accreditation (ISO/IEC 17000 series), compliance, CAPA and performance improvement.
• Professional certifications such as CQE, CQM and Lead Auditor for ISO 9001, ISO 14001, ISO 45001 or ISO/IEC 17000 series.
• Experience in regional/ASEAN operations and cross‑functional stakeholder management.
• Excellent analytical, problem‑solving and communication skills.

Required skills

• ISO 9001, ISO 14001, ISO 45001, ISO/IEC 17000 series standards.
• Lean and Six Sigma methodologies.
• Data analytics and digitalisation tools.
• Microsoft Excel, PowerPoint and Word.

What we offer

• Opportunity to influence quality practices across the ASEAN region.
• Exposure to digital transformation projects and cross‑functional collaboration.
• Professional development and training on international standards.