Recovery Executive – Member Services

About the role

The Recovery Executive is the first point of contact for members and guests at MORROW Health, Singapore’s leading integrated fitness and recovery destination. You will deliver a seamless, elevated service experience while acting as a brand ambassador for our wellness and recovery programmes.

Key responsibilities

• Handle member feedback, complaints, compliments and inquiries with professionalism and empathy.
• Provide accurate guidance on recovery technologies, wellness therapies, nutrition and lifestyle facilities.
• Manage merchandise inventory, monitor stock levels, replenish items and maintain visual‑merchandising standards.
• Support daily operations of the membership desk, including rostering, queue management and appointment scheduling.
• Log, escalate and follow up on service issues according to SOPs, ensuring timely resolution.
• Maintain up‑to‑date knowledge of promotions, membership packages and new service launches.
• Collect and relay member feedback to the Program Manager for continuous improvement.
• Assist in member engagement activities, workshops or events and ensure accurate CRM data entry.

Required profile

• Diploma or certificate in Hospitality, Business, Customer Service or a related field.
• 1–3 years of experience in customer‑facing roles, preferably in hospitality, fitness, spa or wellness environments.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to stay calm under pressure and resolve conflicts professionally.

Required skills

• Experience using a CRM system.

What we offer

• Opportunity to work in a fast‑growing wellness brand.
• Dynamic team environment focused on health and lifestyle innovation.
• Professional development and exposure to cutting‑edge recovery technologies.