Recruitment Business Development Manager

About the role

This role sits at the centre of agency recruitment strategy, partnering closely with field leaders to strengthen and scale recruitment effectiveness across the organisation. It enables leaders with the right systems, insights and infrastructure, contributing to a high-quality agency force that drives sustainable growth and better customer outcomes. The position offers exposure to senior stakeholders, field operations and cross-functional projects, and is open to a hybrid working arrangement.

Key responsibilities

• Act as the primary recruitment enablement point of contact for assigned agency leaders, supporting recruitment financial schemes, allowances, incentives and reimbursements.
• Serve as subject-matter expert on recruitment systems, processes and workflows, including new applicant processes, onboarding and issue resolution.
• Turn recruitment data into clear, actionable insights to drive recruitment KPIs.
• Own and deliver end-to-end recruitment projects, improving effectiveness and scalability.
• Lead recruitment infrastructure enhancements such as lead-generation initiatives, platform improvements, compensation and onboarding enhancements, and system or process improvements.
• Work with agency leaders and field engagement teams, taking part in branch meetings, leader reviews, briefings and key agency events, and provide on-site and meeting-based support for recruitment campaigns.

Required profile

• Experience in financial services, insurance or large, matrix-structured organisations.
• Proven background in recruitment enablement, recruitment operations or recruitment business management.
• Demonstrated experience supporting agency-led or sales-driven recruitment models.
• Ability to lead cross-functional initiatives from problem identification through implementation.
• Strong stakeholder management and communication skills, able to engage senior leaders and field teams.
• Working knowledge of recruitment financial schemes, incentives or compensation frameworks.
• Hands-on experience delivering recruitment platform, system or infrastructure enhancements.

Required skills

• Managing recruitment systems, end-to-end processes and data-driven performance metrics.
• Strong analytical capability, translating recruitment data into actionable business insights.