Regional Customer Director

About the role

The Regional Customer Director manages and develops the customer engagement of an assigned portfolio and drives profitable growth in line with company objectives and the local business environment. The role supports global and regional sector initiatives and engages internal and external stakeholders through a clear account development plan.

Key responsibilities

• External customers: maintain relationships with the assigned portfolio, grow and hunt business with new target customers, deliver services that meet budget, quality and agreed service levels, and support new or innovative services
• Resolve customer enquiries and complaints promptly, build customer profiles and needs, and run annual, quarterly and monthly business reviews
• Internal customers: develop customer account plans and win plans, and work with product teams, bid management and key account managers on RFIs and RFQs
• Stakeholders: build relationships with decision-makers, coaches, gatekeepers and influencers; collaborate across divisions and with country and internal departments such as products, finance, IT and operations
• Process: lead market profiling, customer and competitor research, and develop pricing strategies and win plans for tenders and bids
• Coach and regularly review performance with virtual teams of key account managers and operational account managers

Required profile

• Bachelor's degree or equivalent
• At least 10 years of experience in the freight forwarding and logistics industry
• At least 5 years managing major key accounts at a regional and/or global level