Regional IT Administrator (12-Month Contract, Convertible)

About the role

A 12-month contract, convertible position for a Regional IT Administrator providing Level 1 and 2 support. The role covers installing and configuring hardware, software, networks, operating systems and applications, managing user accounts, supporting the Microsoft stack and collaborating with corporate and APAC IT teams. The candidate must be Singaporean.

Key responsibilities

• Install, configure and troubleshoot hardware, software, networks, operating systems and applications to meet company objectives.
• Manage onboarding and offboarding of users, including account creation, permissions, revocation and termination in line with company policy.
• Maintain uptime of the Microsoft stack and support common peripherals, printers, mobile phones and drives.
• Assist database administrators in troubleshooting client/server environments and report incidents such as malware outbreaks, application and network outages.
• Use the service desk software and collaborate with corporate and APAC IT teams, including hardware and software evaluations.
• Participate in cybersecurity projects, enterprise IT roll-outs and productivity improvements, and work with site managers and local resources.
• Write product requirement documents, track development timelines and negotiate feature sets with development leads and vendors.

Required profile

• Diploma or Bachelor's degree in Information Technology or a related discipline.
• Several years of relevant IT support experience, preferably in matrix or large organisations.
• Singaporean only; domestic and international travel of 5-10% per year may be required.

Required skills

• Windows 11, macOS, VMware vCenter, Infoblox DDI, Server 2016-2025, MS SQL.
• Troubleshooting Dell, HP, Lenovo hardware and Autopilot PC deployments, printers, copiers, Teams meeting rooms and door access control.
• Cisco switches and wireless access points.
• Preferred: MS Teams admin, Intune, Entra, Exchange admin, MS Azure, Active Directory, TeamViewer Tensor, ServiceNow.